Refund & Cancellation Policy

This policy explains cancellation and refund handling for Annapurna Rasoi orders and subscriptions.

Single orders A cancellation request should be made as early as possible and before the meal has entered preparation or dispatch. Once preparation or dispatch has started, cancellation may not be possible because the meal is prepared for the specific order.

Refunds Where a refund is approved, it will normally be returned through the payment method or process reasonably available for the transaction. Processing times may depend on the payment provider or bank.

Incorrect or failed payment If an amount is debited but the order is not successfully created or verified, please contact us with the transaction reference/UTR and relevant proof. We will investigate the transaction and, where appropriate, arrange the applicable refund.

Delivery problems If an order is not delivered, is materially incorrect, or has a significant quality issue, contact us promptly with the order number and details. We may investigate and, depending on the circumstances, offer a replacement, credit, partial refund, or other appropriate resolution.

Subscriptions Subscription cancellation and refunds depend on whether scheduled meals have already been prepared, delivered, or otherwise committed. Unused future meals may be considered for adjustment where operationally and legally appropriate.

No cash refunds Unless expressly agreed or required by law, approved refunds are processed through the applicable digital payment/refund channel rather than in cash.

How to request help Provide your order number, registered phone/email, transaction reference if relevant, and a short description of the issue. This helps us resolve the request faster.

Policy changes This policy may be updated as our operations change or as required by applicable law.